Question 1

What age are the play tents suitable for?

Accepted Answer

Our pop-up play tents are designed for children aged 3 and up. Under-3s should always be supervised by an adult during play.

Question 2

Are the tents safe and non-toxic?

Accepted Answer

Yes. All our tents meet UK toy safety standards (EN71) and are made from child-safe, non-toxic materials with padded flexi-frames.

Question 3

How big are the tents?

Accepted Answer

Sizing varies by model — most classic tents are around 100 × 100 × 130cm. Full dimensions are listed on each product page.

Question 4

Can I use the tent outdoors?

Accepted Answer

Absolutely, on dry days. We recommend bringing the tent inside before rain or strong winds, and drying it fully before folding it away.

Question 5

How do I fold the tent back down?

Accepted Answer

The tent folds into three overlapping loops with a simple twist. See our Setup Guide for step-by-step instructions and video links.

Question 6

How long does UK delivery take?

Accepted Answer

Standard delivery takes 2–4 working days (£3.95, or free over £50). Tracked next-day delivery is available for £6.95 on orders placed before 1pm Monday to Thursday.

Question 7

What is your returns policy?

Accepted Answer

We offer a 30-day returns window on unused items in their original packaging. See our Delivery & Returns page for full details.

Question 8

What is the PODS Play app?

Accepted Answer

PODS Play is our free companion app packed with imaginative play prompts, stories and activity ideas to bring your tent to life.

Question 9

Do you ship internationally?

Accepted Answer

Not yet — we currently ship within the UK only. Sign up to our newsletter to hear when international shipping opens up.

Question 10

How do I get in touch?

Accepted Answer

Email hello@playtents.co.uk or use the contact form — we reply within one working day.

Frequently asked questions